Palliative Care Program

Hospice Chautauqua County

Please Contact Us


Chautauqua County

20 W. Fairmount Ave

Lakewood, NY


(716) 338-0033


(716) 753-5383

(716) 672-6944


Caring for your family like family.

services and puts you and your loved ones at the center of all treatment “decisions. The palliative care team addresses all aspects of a serious illness, recognizing that a patient is not just a disease, but a person with unique physical, emotional, and social needs.

Who is on the palliative care team?
Palliative care is provided by a team of specially trained professionals that primarily include:

• Physicians
• Nurses
• Social workers
• Chaplains

How does palliative care work?
Working together with the patient, family, and primary physician, the palliative care team will:

• Manage complex pain and other debilitating symptoms.
• Take time to talk with patients about their wishes and goals.
• Coordinate care with the patient’s physician and other specialists who are involved in the patient’s care
  and treatment.
• Work together with the primary physician and caregivers to enhance and complement their work.
• Treat the whole person by meeting medical, emotional, spiritual and social needs.
• Support family members who are coping with changes in the patient’s health status, easing stress caused by the
  patient’s serious condition.
• Help patients and families understand the choices they may face and anticipate future needs so they are better
   informed and not caught off-guard.
• Allow patients to have more control over their care.

What can be expected from palliative care?
Depending on the care options chosen by the patient, improvement may be experienced in the following ways:

• Relief from pain and symptoms that may be interfering with daily life
• Unique solutions and a fresh approach to each individual medical situation
• Relaxation and reduced stress;
• Support and minimized stress for the family
• Greater understanding of the illness and options for treatment and care
• Help with decision-making regarding treatment options
• Peace of mind

The palliative care team will consult with a patient’s physician to evaluate a specific set of symptoms or to recommend solutions for improved pain management. At times, the palliative care team will act as a manager of the patient’s care, in consultation with the patient’s primary physician.

Who pays for palliative care?
Medicare, Medicaid, and private insurance plans may cover the services provided by palliative care, according to the contract provisions of the individual’s policy.

Where does a patient receive palliative care?
Palliative care services can be provided in hospitals, outpatient clinics, assisted living facilities, nursing homes or in a patient’s private home.

Is palliative care the same as hospice?
There is confusion about whether or not “hospice care” and “palliative care” are interchangeable phrases. They are not. All hospice care is palliative, but not all palliative care is hospice care. Palliative care and hospice care share the same goals of comfort through management of pain and symptoms. In addition, both care systems embrace the concept of an interdisciplinary team. There are distinct differences, however:

• Palliative care is available to ALL patients and their families, and is provided at any stage of a life limiting illness.
  Palliative care can also be provided alongside curative treatment.
• Hospice care is for patients who have a limited life expectancy, usually of six months or less. It is provided after all
   curative treatment has been exhausted.

Is it time for palliative care?
Many patients wait too long to seek relief from pain and suffering. If you are wondering whether or not your quality of life can be improved or your pain can be managed; if you are worried about a loved one’s inability to enjoy life to the fullest because of his or her pain; or if most of you or your loved one’s days are stress-filled and lacking direction as a result of serious illness or chronic pain, it is time to call us for information about palliative care. You can be more comfortable and in control once again. We are here to provide answers to your questions and help improve your quality of life.

Palliative care is the medical practice that focuses on improving the quality of life for individuals who are at any stage of a life-limiting. It addresses the pain and symptoms of a serious illness, often while the patient is undergoing curative treatments, and is a medical specialty just like cardiology, oncology or pediatrics. An interdisciplinary team provides individualized



A consult is easy to request by calling the Hospice and Palliative Care office at 716-338-0033 and telling the
intake department you want to make a Palliative Care
referral. The initial consult, once approved, is generally completed within five days.